Terms & Conditions

ELIGIBLE INSTITUTIONAL PURCHASERS

Eligible Purchasers for the Texas A&M MacResource Campus Store must be associated or affiliated with the Texas A&M University System. Eligible purchasers include colleges, university extension or approved satellite campuses and their designated purchasers. Texas A&M University and MacResource Computers shall be the final determining entities concerning eligibility.


ELIGIBLE INDIVIDUAL PURCHASERS

Eligible Individual Purchasers for the Texas A&M MacResource Campus Store must be or have been associated or affiliated with the Texas A&M University System. Eligible purchasers include current/former Students, Faculty and Staff or their designated purchasers. The Texas A&M University System, the Association of Former Students and MacResource Computers shall be the final determining entities concerning eligibility.


CUSTOMER CONFIGURED PRODUCT

We are pleased to offer product custom configured to your specifications, and encourage you to review your order carefully. Since the product is built to your specifications the order cannot be changed, modified or cancelled once your order is in production.


DEFECTIVE ITEMS

Apple Branded Products

If you discover what you believe is a product defect for any Apple branded product please contact Apple Technical Support at 1-800-800-2775. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other support documentation that came with your product. (Refer to the Product Warranty section below for specific information about Apple's product warranties.)


Non-Apple Branded/Third Party Products

If you discover what you believe is a product defect for any third-party product please contact the manufacturer directly for information regarding the manufacturers' standard warranties.

Note: Products sold through this Website which do not bear the Apple brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. Apple's Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products.

For Hewlett Packard (HP) printers, please contact Hewlett Packard at 1-208-323-2551.

For Epson printers, please contact Epson at 1-800-463-7766.


RETURN POLICY 

Please note that MacResource permits the return of unopened products due to a MacResource shipping or order processing error and that all other sales are final. If you have received an incorrect product due to a MacResource shipping or order processing error, please use the following return process:

1 Please contact MacResource Educational Sales at 1-979-314-0537 to request a Return Material Authorization (RMA) #. A RMA request must be made within 14 business days of receipt of the product in accordance with MacResource's return policy.

2 If the RMA is approved, a RMA # will be issued. The support representative will also provide you with information on how to return the product to MacResource.

3 In order to speed up the process, the product must be returned unopened to MacResource within 10 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.

4 NOTE: MacResource recommends that you:

(1) use a carrier that offers shipment tracing for all returns and

(2) either insure your package for safe return to MacResource or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.

(1) use a carrier that offers tracing, and

(2) insure or declare the full value of the product,

5 If you choose not to: you are responsible for the loss of damage to the product during shipping.

6 NOTE: If you discover what you believe to be a product defect, outside the above categories, please contact Apple Sales Support at 1-800-800-2775. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other support documentation that came with your product. One-year limited warranty for new products.


Products That Are Inoperable Upon First Use.
If you discover that your product is wholly inoperable when it is delivered to you, please call Apple Tech Support at 1-800-800-2775 within thirty days of the invoice date. Apple Tech Support will determine if it is appropriate to offer you the following options:

Replacement: The same product that was ordered will be shipped to you at Apple's expense. A Sales Support Representative will contact you within 24 hours of your call with the replacement product delivery time, and the process to return the inoperable product.

Service: You may have the product repaired; however, once serviced the product is no longer eligible for a whole unit replacement. Product must be deemed inoperable when you receive it by Apple Tech Support within thirty days of the invoice date in order for you to receive a replacement unit.

This policy regarding units that are inoperable upon first use only applies to Apple-branded hardware products currently offered on the Apple Education Store. As additional new products are offered for sale, Apple reserves the right to determine whether or not this policy applies.

The policy does not apply to third party products. You may call the manufacturer directly to discuss the third party product

If Apple Tech Support deems the product inoperable on first use thirty days after the invoice date Apple's standard product warranty will apply.

If Apple Tech Support does NOT deem the product inoperable on first use, Apple's standard product warranty will apply.

Shipping and replacement units will be at Apple's expense.

Apple reserves the right to test products returned under this policy. If Apple determines that the customer has misrepresented the condition of the product, Apple reserves the right to impose a $400 fee, for wrongful return of the product.


PAYMENT METHODS

Credit Card
You may pay by credit card no matter which ordering method you use (Internet, fax, mail, or phone). At the time your order is placed, MacResource obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order is processed.

MacResource accepts Visa, MasterCard, American Express and Discover cards.


SHIPPING OPTIONS

As a service to our customers, Apple provides UPS ground shipping on every direct-shipped order at no additional charge. Orders shipped by UPS Ground Service generally arrive within 3-7 business days after shipping. Items shipped from MacResource's warehouse may incur additional shipping charges.

If you prefer a faster method of shipment, you may choose to pay for express shipping. Shipping charges are based on the total weight of the order. Express-shipped orders should arrive within 2 business days after shipping.

All shipments are on the following terms:

A) Title and risk of loss to all Product will pass to the customer upon shipment from MacResource's shipping location;

B) Apple's Product warranty becomes effective upon shipment of the Product from MacResource's shipping location;

D) The customer warrants that, in directing delivery to a location not in the vicinity of the main Texas A&M campus, the customer has obtained the addressee's permission to have the Product delivered as directed.

PRODUCTS LOST OR DAMAGED IN TRANSIT

Contact MacResource with any loss/damage claim. We will interface with Apple and the shipping carrier to resolve the issue.

PRICES

MacResource endeavors to offer you competitive prices on current Apple education products. The price you will be charged is the price of the product when your invoice is printed which will include applicable shipping charges. MacResource reserves the right to change prices for products displayed at the online store at any time.

PRODUCT AVAILABILITY

Given the popularity of some products, MacResource and/or Apple may restrict the number of such items that you may purchase. Any product limit restrictions will be posted to the website and in our store. This information is subject to change.

MacResource is not responsible for typographic errors.

MacResource reserves the right to change the terms and conditions of sale at the MacResource Store at any time.

All sales at the MacResource Store are governed by Texas law, without giving effect to its conflict of law provisions.

No MacResource employee or agent has the authority to vary any of the MacResource Store's policies or the terms and conditions governing any sale.

 

MacResource makes every effort to ship your product within 5 (five) business days of receiving your order. However, due to changes in product availability, this may vary. MacResource cannot guarantee specified delivery dates. MacResource will endeavor to ship as closely as possible to your requests, but is not liable for failure to do so. We encourage our customers to contact us for order status information.

If MacResource is unable to ship your product within thirty days from the date MacResource receives your payment, we will notify you by mail and provide more specific information.

MacResource endeavors to stay at the forefront of technological advancement. For this reason, MacResource reserves the right to discontinue products or change specifications without notice.

PRODUCT WARRANTY

All Apple hardware products, carry a one-year Limited Warranty against defects in materials and workmanship. You may review a copy of the Limited Warranty on new products, including its limitations and exclusions, before you purchase, by clicking the appropriate link below.

MacResource refurbished products carry a 90-day Limited Warranty against defects in materials and workmanship.

Non-Apple-branded/Third-party products are sold accompanied by their manufacturers' standard warranties. If you have questions about any manufacturers' warranties that accompany such products, please contact the manufacturer directly.

Note: Products sold through this website which do not bear the Apple Brand name are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products (unless the third-party product is preinstalled in an Apple-branded computer). Apple's Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Please contact the manufacturer directly for technical support and customer service.

OTHER TERMS AND CONDITIONS

MacResource is not responsible for typographic errors.

MacResource reserves the right to change the terms and conditions of sale at the MacResource Store at any time.

All sales at the MacResource Store are governed by Texas law, without giving effect to its conflict of law provisions.

No MacResource employee or agent has the authority to vary any of the MacResource Store's policies or the terms and conditions governing any sale.




Apple Inc. Repair Terms & Conditions

(U.S. Retail Repairs)

These Terms & Conditions (T&Cs) govern the service of your product by Apple Inc. (”Apple”).

1. Apple will service your product as described and for the charges shown on the Work Authorization plus any applicable tax. Apple may restrict service to one (1) product per customer during your visit to the Apple Retail Store. When the service is covered by Apple’s warranty, extended service contract or consumer warranty law, those terms or applicable law will apply. 

Apple understands that your data may be valuable to you. Data loss during service is always a possibility, and in some cases, data may be unrecoverable, erased, or reformatted during service. For this reason, it is your sole responsibility to back up all existing data, software, and/or programs from your product, and to decide whether to erase any such data from your product, prior to receiving service. Apple is not responsible for loss, recovery, or compromise of data, software or programs, or loss of use of your product or other equipment arising out of the services provided by Apple. You represent that your product does not contain any illegal files or data. 

You acknowledge that your device may be sent out by common carrier to be serviced by an external service provider. For this reason, it's recommended that you back up your device and wipe it, prior to submission for service.

2. If service is needed due to failure of parts that are not original to the product or due to damage caused by abuse, misuse or any external cause, Apple reserves the right to return the product to you without servicing it, and may hold you responsible for any indicated diagnostic fee. Apple will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Apple or an AASP. If damage results, Apple will seek your authorization for any additional costs for completing service even if the product is covered by warranty or an AppleCare service plan. If you decline authorization, Apple may return your product unrepaired in the damaged condition without any responsibility.

3. As part of service, Apple may install system software updates that will prevent your Apple product from reverting to an earlier version of the system software. Third party applications installed on your Apple product may not be compatible or work with your Apple product as a result of the system software update.

4. If service requires labor and/or parts not specified on the Work Authorization, Apple may seek your approval of a revised estimate. If you do not agree that Apple may revise the charges, Apple may return your product and hold you responsible for any indicated diagnostic fee.

5. Apple may use parts or products that are new or equivalent to new in reliability and performance. Apple will retain the replaced part or product that is exchanged as its property, and the replacement part will become your property. Replaced parts are generally repairable and are exchanged or repaired by Apple for value. If applicable law requires Apple to return a replaced part to you, you agree to pay Apple the additional cost of the replacement item.

6. Apple warrants for a period of ninety (90) days from the date of service (1) that service will be performed in a competent and workmanlike manner and (2) that all parts used to service your product will be free from defects in materials and workmanship, unless otherwise specified by Apple. Apple further warrants to the extent permitted by law, that batteries installed as part of Apple’s battery replacement service for Apple portable Mac computers will be free from defects in materials and workmanship for one (1) year from the date of service. The foregoing warranty is an express limited warranty and in the event of breach, Apple will either (i) re-perform the service, (ii) repair or replace the part, or (iii) refund the cost of the service provided. In order to claim under the warranty you must return your product to the location where service was performed, at your expense. THIS WARRANTY AND ASSOCIATED REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. APPLE SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF APPLE CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES, THEN ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO THE EXPRESS LIMITED WARRANTY. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

7. TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPLE AND ITS AFFILIATES, WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM SERVICES PROVIDED OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF DATA; OR ANY COSTS OF RECOVERING, PROGRAMMING, OR RESTORING ANY PROGRAM OR DATA STORED OR USED WITH YOUR PRODUCT AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON YOUR PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. APPLE SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE YOUR PRODUCT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA. IF ANY PRODUCT SHOULD BE DAMAGED OR LOST WHILE IN APPLE’S CUSTODY, APPLE’S LIABILITY WILL BE LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE AFFECTED PRODUCT. OTHERWISE, APPLE’S LIABILITY FOR ANY AND ALL DAMAGE SHALL IN NO EVENT EXCEED THE PAYMENTS RECEIVED BY APPLE FOR SERVICES PROVIDED PURSUANT TO THESE TERMS. THE REMEDIES SET FORTH HEREIN SHALL BE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH BY APPLE UNDER THESE TERMS AND CONDITIONS. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

8. If you have not claimed your product and paid all charges due within sixty (60) days after being notified by Apple that your product has been serviced, Apple will consider your product abandoned and may dispose of your product in accordance with applicable law.

9. If service involves transferring information or installing software, you represent that you have the legal right to copy the information and agree to the terms of the software license, and you authorize Apple to transfer the information and accept such terms on your behalf in performing the service.

10. These T&Cs are governed by the laws of the State of California (without giving effect to its conflict of law provisions).

11. These T&Cs are the only ones that govern Apple’s service of your product.

12. You agree and understand that it is necessary for Apple to collect, process and use your personal information in order to perform service under these T&Cs. Apple will protect your information in accordance with Apple Customer Privacy Policy available at URL https://www.apple.com/legal/privacy.

NOTICES TO CALIFORNIA CONSUMERS

1. AN ESTIMATE FOR REPAIRS, AS REQUIRED (SECTION 9844 OF THE CALIFORNIA

BUSINESS AND PROFESSIONS CODE), SHALL BE GIVEN TO THE CUSTOMER BY THE SERVICE DEALER IN WRITING. THE SERVICE DEALER MAY NOT CHARGE FOR WORK DONE OR PARTS SUPPLIED IN EXCESS OF THE ESTIMATE WITHOUT THE PRIOR CONSENT OF THE CUSTOMER. WHERE PROVIDED IN WRITING THE SERVICE DEALER MAY CHARGE A REASONABLE FEE FOR SERVICES PROVIDED IN DETERMINING THE NATURE OF THE MALFUNCTION IN PREPARATION OF A WRITTEN ESTIMATE FOR REPAIR. FOR INFORMATION, CONTACT THE BUREAU OF ELECTRONIC AND APPLIANCE REPAIR, DEPARTMENT OF CONSUMER AFFAIRS, SACRAMENTO, CA 95814.

2. A BUYER OF THIS PRODUCT IN CALIFORNIA HAS THE RIGHT TO HAVE THIS PRODUCT SERVICED AND REPAIRED DURING THE WARRANTY PERIOD. THE WARRANTY PERIOD WILL BE EXTENDED FOR THE NUMBER OF WHOLE DAYS THAT THE PRODUCT HAS BEEN OUT OF THE BUYER’S HANDS FOR WARRANTY REPAIRS. IF A DEFECT EXISTS DURING THE WARRANTY PERIOD, THE WARRANTY WILL NOT EXPIRE UNTIL THE DEFECT HAS BEEN FIXED. THE WARRANTY PERIOD ALSO WILL BE EXTENDED IF THE WARRANTY REPAIRS HAVE NOT BEEN PERFORMED DUE TO DELAYS CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF THE BUYER, OR IF THE WARRANTY REPAIRS DID NOT REMEDY THE DEFECT AND THE BUYER NOTIFIES THE MANUFACTURER OR SELLER OF THE FAILURE OF THE REPAIRS WITHIN SIXTY (60) DAYS AFTER THEY WERE COMPLETED. IF, AFTER A REASONABLE NUMBER OF ATTEMPTS, THE DEFECT HAS NOT BEEN FIXED, THE BUYER MAY RETURN THIS PRODUCT FOR A REPLACEMENT OR A REFUND SUBJECT, IN EITHER CASE, TO DEDUCTION OF A REASONABLE CHARGE FOR USAGE. THE TIME EXTENSION DOES NOT AFFECT THE PROTECTION OR REMEDIES THE BUYER HAS UNDER OTHER LAWS.